You will receive an email confirmation with tracking once your order has been shipped. Orders typically ship within 1-2 business days, so if you don't receive a tracking email within this timeframe, we encourage you to check your spam/junk folder.
If you wish to cancel an order you've placed, please contact us as soon as possible. Orders ship within 1-2 business days, but if you reach out to us before your order ships, we will process the cancellation and refund. If the order has already shipp
Order history can be viewed by logging into your account here. If you haven't yet created an account, you can do so here.
Please contact us as soon as possible. Orders ship within 1-2 business days, but if you reach out to us before your order ships, we will be happy to update your address for you.
Due to payment security guidelines, we are unable to update the billing address after an order has been placed, but if you received an email confirmation for your order then it processed successfully and will ship within 1-2 business days. If you did
If you see more than one pending charge, it is likely a pre-authorization charge related to sales tax calculations. Rest assured that only one charge will go through for your order. You can expect the additional charges to disappear in about 24-48 ho
HSA/FSA cards can typically be used to purchase dietary supplements, but varying HSA/FSA providers have different policies around this. Some will allow you to purchase supplements with essentially no restrictions, while others will require that you o
We do not store any credit card information on our website. We use a credit card processing system called ShopPay. This system is used by many companies across the US, and if you've ever used it before, there is a "remember this info" box which may h
Our customer support is email based since this allows us to keep a small, dedicated customer service team. We tend to be very responsive and will answer most messages within two hours. You can click here to email us and we'd be happy to assist you.
If you wish to modify an order you've placed, please contact us as soon as possible. Orders ship within 1-2 business days, but if you reach out to us before your order ships, we will be happy to modify your order.
If you order Durable formulas through Amazon, you may receive a plastic bottle. Due to certain limitations with Amazon Prime shipping, we are unable to ship glass bottles through the Amazon network. Other than the packaging, the contents are exactly