How do I access my gift card / store credit?Updated a month ago

If you opted for store credit when processing your return, you will receive an email with your gift card code once your refund has been processed. Refunds are issued within 1-3 business days after we've received your return. If you don't see the email in your inbox, we would recommend checking your spam/junk folder. The subject of the email will contain "Durable Gift Card" and there will be a "View Gift Card" button on the email that will take you to a page that displays the 16 digit gift card code. 

At checkout, simply input this code into the section where you would enter a coupon. 

If your total is greater than the gift card amount, you will be prompted to enter your credit card information for the remainder. If your order total is less than the gift card amount, you can reuse the code until the entire gift card balance has been used. Gift cards do not have an expiration date.

If it has been more than 3 business days since we've received your return and you have not received an email with your gift card, please contact us and we will be happy to assist.